Policies

BELOW ARE POLICIES THAT HAVE BEEN PUT IN PLACE TO PROTECT THE CLIENT AND BUSINESS.

IT IS RECOMMENDED THAT YOU VIEW THE POLICY PRIOR TO ORDERING OR INQURING FOR ANY SERVICES

Hours of Operation

Monday - Friday

9:00am-6:00pm PST

Weekends & Holidays CLOSED unless a Rush Fee has been paid

Any client that chooses to contact The Flyer Way outside of business hours may be replied to, but if not, will be replied to on the next business day

Contact Information

Email: theflyerway@gmail.com

All communication is done strictly via email or my business number which you will receive after placing an order. I do not communicate about orders on any other platform If you have any questions or concerns prior to booking please email me.

Payment Process

All orders must be fully paid for before the design process begins.

Once a payment has been made, the sale is final.

Refunds

The Flyer Way does not offer refunds for any services unless agreed upon.

The services being offered are all custom meaning that the time it takes to create each design is non refundable. Therefore, having buyers remorse or wanting to use another designer instead is not a suitable means for a refund.

If for any reason a client chooses to cancel services, that is their choice but no payment will be refunded, and it then becomes forfeited by the client.

Turnaround Time

The turnaround time does not begin until I receive the required design form for your project.

Depending on the workload, artwork and designs may take less or more time than advertised. You will be notified if there is any delay to your order.

Design Forms

A design form is required for all orders.

Please wait to place your order until you have all the necessary information and a clear vision for your design. Your design form helps me bring your ideas to life exactly how you imagine them.

After placing your order

You must complete and submit a design form immediately. Your turnaround time begins only after the form has been received. I'll reach out within 24 hours of placing your order (next business day if placed over the weekend).

Time Sensitivity

If no design form is submitted after 7 days of placing your order, you'll receive 2 follow-up text messages/emails. If a design form is still not submitted after 14 days, the order will be terminated and a $50 restart fee will apply.

Incomplete Forms and Adding New Information

The details you provide in your design form will be used as the basis for your design. If the form is incomplete or if new information is added after the design process has already started, an additional $15 fee will apply per mid-process change or addition.

Ghosting Clause

If a design is purchased, worked on, and samples are sent to the client and they do not finalize designs after 7 DAYS this is considered ghosting the designer. After 7 DAYS of no show , no call, no response, the order will be terminated and will result in a restart fee. Fees are $150 for WIX website projects and $50 for all other graphic design projects.

Photos and Images

Professional Photos from a professional photographer or photoshoot are required for all Website Designs

For all other projects, images must be high quality to be included in any design project.

Screenshots from videos are not accepted for any project

Termination of Services

This agreement can be broken by The Flyer Way for the following reasons:

1. Rejection of several designs without giving sufficient criticism or suggestions. This leaves me as a designer to guess what the client likes and dislikes

2. Requesting features that were not in the original agreement or on the original submission form and refusing to pay for extra services to be rendered or changes to be made.

3. Making unreasonable requests, examples given below

"I would like 3 different versions of a logo by tomorrow night"

"Can you change the entire website design from the original request"

4. Unable to make decisions forcing the designer to constantly change the design

5. Harassment of any kind

Final Product

Once the final project is complete and approved, the design process will come to an end.

Please ensure that you are satisfied with absolutely everything before approving the final design

If there are any errors caused by myself (spelling, etc.), I will fix it free of charge.

However, changes such as additional texts, fonts, colors, etc after a design is approved and sent will be subject to a revision fee.

Copyrights

Once final work is sent, client has free reign as to what to do with their product. I am permitted to posting final designs of projects on social media for promotional purposes only.

They must, however, under no circumstances sell the graphics to a third-party.

Clients do not have to display or promote The Flyer Way when posting the work completed, but Client may not seek to mislead others that the work was created by anyone other than The Flyer Way

POLICIES